PACKAGED TRAVEL TERMS & CONDITIONS:
Please read these terms and conditions carefully. These conditions set out the terms and conditions of the contract between you and AVAS Consulting.
When we talk about your Workshop or Trade Mission in these conditions, except where otherwise stated, we mean the flight, accommodation, transport, visits and other services described by us that you book with us. Once your Workshop or Trade Mission has been confirmed we will accept responsibility for it in accordance with these conditions as an ‘Organiser’.
1. Your Workshop/Trade Mission Contract
When a booking is made with us, you are confirming that you are over 18, and have the authority for yourself and others you may book on behalf of and accept these terms and conditions. You become responsible for payment of the total booking price and subsequent cancellation or amendment charges that may be payable. You also agree to provide accurate and full information in relation to the booking, including any changes to the booking. You also confirm that any other members of your party, including any that may be added at a later date, agree to be bound by these conditions.
You will be advised at the time of booking of the availability of the Workshop/Trade Mission that you wish to book. A contract will exist as soon as we receive your completed Delegation Application Form and we have issued our invoice by email.
This contract is governed by Nigerian Law and is subject to the exclusive jurisdiction of the Nigerian Courts.
2. Your protection
We will make sure that any deposit you pay to us is secure with our bankers. We will make sure that we make refunds as set out in these terms and conditions when you qualify for a refund.
We will insist that you have insurance for your Workshop/Trade Mission. Insurance is your responsibility – we will give you some advice on companies that offer insurance.
3. Your Workshop/Trade Mission Price
We reserve the right to alter the prices of any of the Workshop/Trade Mission shown on our website or in our brochure. Prices on our website and brochures are a guide only and will vary depending on exact choices you make in travel class and room choice. You will be advised through the invoice we send to you of the cost of the Workshop/Trade Mission that you have booked. The price of your trip is subject to availability and acceptance.
We allow and encourage you to make a deposit payment of your total amount to secure your booking as this offer is made on a ‘first come, first served’ basis. Please note that the deposit is non-refundable once paid. The balance of the price of your trip arrangements must be paid at least 14 days before your departure date. It is important for you to understand that, if you cancel your trip after making a booking with us, you will lose the deposit. You may pay the Balance of the price of your trip arrangements in accordance with a Payment Plan. The minimum deposit we agree to accept is $1,000 per person. If you make a booking within 14 days of your departure date, you must pay the full cost of the trip at the time of booking. If you fail to pay the deposit and/or balance in time, we reserve the right to, among other things, cancel your trip.
We reserve the right to change the price of your trip if there are changes from various service providers like airlines, hotels and local packaged services or exchange rates used to calculate the cost of your trip which mean that the price of your trip may change after you have booked. However, we will not change the price of your trip within 14 days of your departure date. Where applicable, we will send you an amendment invoice. At this point, you may either (a) change to another trip if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the trip within 14 days of the amending invoice and you will receive a full refund of all monies paid. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost.
On or before 7 days before your flight, we will send you a Trip Confirmation Document; which will have your flight tickets, your hotel accommodation details, your coach seat booking and other itinerary.
Airlines have conditions of carriage and you should familiarise yourself with those as they govern legally binding terms with the airline we book you on. Similarly, you should familiarise yourself with hotel rules and conditions as some of them maybe legally binding.
IF YOUR TRADE MISSION/TRIP IS CANCELLED FOR ANY REASON.
If your trip is cancelled, we will make a full refund in accordance with the other terms and conditions relating to the cancellation of a trip.
IF YOU CHANGE YOUR BOOKING
If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. Any request for changes to be made must be in writing and sent to us via email to firstname.lastname@example.org. Where we can make a change, we will charge for any cost we incur. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note, changes are payable at the time of the change and is non-refundable (even where you or we cancel a booking). Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra. Certain travel arrangements (e.g. in-flight meals, non-refundable hotel rooms etc.) may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 14 days before your date of departure and subject to the payment of all applicable charges. Both you and the new delegate will be responsible for paying all costs we incur in making the transfer.
IF YOU CANCEL YOUR TRADE MISSION/TRIP
You may cancel your trip at any time. Written notification from the name on the booking must be received by email to email@example.com. Since we incur costs in cancelling your trip arrangements, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notification.
In order to cover our expected losses from the cancellation of the booking, there is a set scale of charges, which must be paid by you if you or anyone with you cancels. Please also note the “Exceptions” described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances:
|Period before departure within which notice of cancellation is received||% of total booking price retained by AVAS|
|60 days or more||Loss of deposit or no loss if no deposit has been paid|
|59-30 days||30% (if greater than deposit)|
|16 days or less||100%|
Exceptions: Cancellation of scheduled airline flights can result in up to 100% cancellation charges regardless of the notice period given to us, as this will have a knock on effect to all the other services. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier and you must also pay the amendment fee advised. Also note that the airliner or transporter at the destination may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.
You can cancel your booking without paying cancellation charges if the performance of your package by us, or the carriage of passengers to your destination by us, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund for the trip, except for any amendment fees.
YOUR RESPONSIBILITY We want all our customers to have an enjoyable trip. But you must remember that you are responsible for your actions and the effect they may have on others. We take a zero tolerance stance with regard to any person who threatens the safety, comfort and wellbeing of customers and colleagues. You must not:
(i) contravene any applicable law;
(ii) use any threatening, abusive or insulting words or actions towards other customers or colleagues;
(iii) behave in a disorderly manner or in a manner to which other customers may reasonably object. If we, or another person in authority, believe
(a) Your actions could upset, annoy or disturb other customers, our suppliers or our own colleagues, or put them in any risk or danger, or damage property;
(b) Your actions could cause a delay or diversion to transportation; or
(c) you are unfit for the trip, we may end your trip and terminate your contract.
If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your trip but may have additional terms imposed upon you. We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim.
We will impose severe sanctions on delegates who arrive late for departures, disrupt transportation in any way, cause disruptions during our visits to facilities – these include making and receiving phone calls during visits and carrying on separate conversations thereby disrupting the visitations or classes in anyway.
Please remember that you are representing OUR COUNTRY and your behaviour will determine how easily we are able to organise such trips in future and we will impose sanctions on delegates who jeopardise our ability to continue to offer this service. This will include immediate cancellation of our contract with you without compensation.
It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. Bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional conditions.
IMPORTANT: COVID-19. The destination country may require you to be COVID compliant before travel and Nigeria may require you to follow the compliant rules before re-entry into the country. We will offer guidance BUT it is your responsibility to familiarise yourself with the requirements.
You must comply with our safe travel requirements, including the requirement for you and your party to wear a facemask at the airport, on your flight and your transfers. Our safe travel requirements may change, and the latest version on the date of your trip will apply. The safe travel requirements are incorporated into these terms and conditions by reference.
IF WE CHANGE YOUR TRADE MISSION/TRIPIt is unlikely that we will have to make any changes to your trip or accommodation arrangements, but we do plan the arrangements many weeks in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We will contact you by email and/or phone to discuss. Please check your email account regularly for emails from us.
Significant changes: If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the trip services that make up your package you will have the rights set out below. Examples of a significant change are: change of your departure airport; complete change of destination; a change of more than 24 hours to the time you leave your destination; if we downgrade your accommodation by one full star rating (where applicable). If we have to make a significant change to your trip, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative trip arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked trip and receiving a full refund of all monies paid for the trip, except for any amendment fees. We will tell you the procedure for making your choice.
Please Note: In the event that we notify you of a significant change to your package and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package and you will receive a full refund for the trip, except for any amendment fees.
Notification of flight changes: Please ensure you re-check your flight itinerary between 72 and 24 hours before you are due to travel to make sure you have not missed any changes.
The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reasons connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. You must therefore regularly check your email account and notify us if you change your email address. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking.
“Unavoidable and extraordinary circumstances means a situation beyond our (or our suppliers’) control the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to airlines or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Government advisory against travel to destination, significant building work on-going outside of your accommodation (such as resort development) or failure in internet connections.
IF WE CANCEL YOUR TRADE MISSION/TRIP
We aim to provide your trip as booked, but we do reserve the right to cancel your trip at any time (although we will not cancel your trip within 7 days of departure other than in the circumstances described in the table below). If we do cancel your Trade Mission/Trip:
|Reason for cancellation||What will happen?|
|You have not paid us any sum due for your trip.||If we cancel your trip for this reason, you will not be entitled to a refund of any deposit paid. We will not pay you any compensation.|
|We can no longer provide the package as a result of unavoidable and extraordinary circumstances.||If we cancel your trip for these reasons, you can either (i) have a refund of any money that you have paid for the trip, except for any amendment fees; or (ii) accept an alternative package of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We will not pay you any compensation.|
|The minimum number of customers required for a trip arrangement has not been reached.|
|There has been a pricing error.|
|We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes.||If we cancel your Trade Mission/Trip for any of these reasons, we will refund any money paid for the trip, except for any amendment fees. We will not pay you any compensation.|
|You owe us money (other than the sums due for this trip).|
|If the lead name or a member of the booking party has been banned from traveling with us.||If we cancel your trip for this reason, we will only give you a refund if your booking was made before you received the ban. If you (or a member of the booking party) make a further booking while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. We will not pay you any compensation.|
If we cancel your trip for any reason other than those detailed in the table above you can either
(i) have a refund of any money that you have paid for the trip, except for any amendment fees; or
(ii) accept an alternative trip of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We may also pay you compensation.
COMPENSATION FOR CANCELLATION OR SIGNIFICANT CHANGE.
Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows:
|Period of notice we give||Compensation for each full fare paying customer|
|16 days or more||0%|
|7 days or less||50%|
OUR RESPONSIBILITIES AND LIMITS OF OUR LIABILITY TO YOU
We will accept responsibility for your trip as an “organiser” and we accept responsibility for ensuring that your trip arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your trip is not provided as promised, due to the fault of our employees, then we may be able to pay some compensation. You should seek compensation from the airline and hotel if your complaint is specific about the service provided by those aspects of your trip as we cannot accept liability.
It is a condition of the payment of compensation that you notify us of any complaint and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us in this regard. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part of the original contract between us – we will not be liable. We will not be responsible where you do not enjoy the trip or suffer any other problems because of a reason, which you did not make us aware of when the trip was booked. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the exact cost of your trip arrangements. In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
i. the fault of the person affected or any members of their party; or
ii the fault of a third party not connected with the provision of your trip which we could not have predicted or avoided; or
iii. an event or circumstances which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.
The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question, which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. All of our liability is limited to the liability that our service providers accept as part of their obligations for providing the services which we have booked you on. We are limited to the responses from the service providers.
IF YOU HAVE A COMPLAINT
If you have a complaint about any of the services included in your trip or a problem during your trip, including any illness or injury, you must inform the relevant supplier (e.g. your hotelier) and our representative using our contact details.
If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to us.
If you fall ill while on trip or suffer from an accident, we and our local suppliers will assist you in seeing a local doctor. You and or your insurance company will be responsible for the costs of any medical attention. If any claims follow, you will authorise us to obtain a medical report from the doctor who attended to you.
PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot go on the trip because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements.
Bookings in hotels: Excursions or other tours that you may choose to book or pay for whilst you are on trip are not part of your package provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 7 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, classrooms, transport and services. Where following your booking we establish that the classroom, or accommodation is not appropriate we will inform you and give you the opportunity to change your trip. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or accommodation supplier and/or ground transfer service provider. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the booking.
We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your trip. In the event that an airline refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this.
The airline we book you on will have its own Terms and Conditions and they will apply to you in respect of your flights and, as a result, form part of your contract with us. The airline may have terms, which may contain additional limitations to liability. Please ensure that you read these carefully.
Airline Terms and Conditions may include, but are not limited to rules and limits on liability for personal injury or death, rules and limits on liability for checked and unchecked baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the airline, rights of the airline to change terms of the contract of carriage, rules on reconfirmation of reservations, check-in and boarding times, the right to refuse carriage, rules and restrictions applying to provision and operation of the Resort Flight Check-In Service, limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate airlines or aircraft and re-routing), and your rights.
You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us or by any accommodation provider.
We may require the name and contact details of a third party whom we may contact in an emergency. It is your responsibility to ensure that the third party consents to the disclosure of the information provided for that purpose.
If we believe that your booking is fraudulently funded, or that you or any person on your booking attempts (or has attempted) to deceive or defraud AVAS or any of our sister companies at any point (including unfairly claiming compensation or a refund), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved.
If you’re in difficulty whilst on trip and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
GETTING STARTED - BOOKING AND PAYING FOR YOUR TRADE MISSION/TRIP
The price of your trip: The basic package cost includes the following: the cost of your accommodation; return flight to your overseas airport; all current airport taxes, including the Air Passenger Duty (“APD”); coach transfers between the airport and your accommodation, baggage allowance (if any) as confirmed on your Flight Voucher; payment to the Air Trust Fund as part of the ATOL Protection Contribution ('the APC Sum'); aviation insurance and security charge; and VAT on all Workshop/Trade Mission to countries within the EU.
It also includes appropriate coach trip to and fro the facilities we intend to visit and as described in our offer.
The basic price of your package does NOT include the following which will cost extra: sitting together; trip insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibar and minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc.; excess baggage and the transport of any sporting or any other outsize equipment; deposits requested on arrival by the hotel/villa owners; and any local taxes, levies, dues or similar required by local authorities/airports abroad to be paid personally by every passenger; and any surcharge levied under our standard terms and conditions.
MANAGING YOUR BOOKING AND PLANNING YOUR TRIP
You will need passport details for all passengers to check in online. For a small charge, you can select your preferred seats online, including extra leg room seats. There is also the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. This is generally available between 14 days and 5 days before departure. If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online process or at the check-in desk.
Please note that flight crew reserve the right to move any anyone they feel is unsuitable to sit in these seats.
Check-in time for flights: Passengers are required to check in a minimum of 2/3 hours prior to the scheduled departure time of the flight. All flight times are local and in 24 hour clock. We recommend that you recheck your flight times between 1 and 3 days prior to travel. In the unlikely event of any schedule changes or cancellations, we will notify you via email. If you change your contact details, you must notify us asap.
For all other details about your specific flights, you should contact the airline directly – although we are able to assist where possible.
Essential items: Please ensure you carry essential medications for the duration of your trip in your hand baggage. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctor’s letter and must be presented in the original container.
Flight delays or diversions: If your outbound or return flight is delayed, the airline will, wherever reasonably practicable, keep you informed and provide meals and refreshments in a reasonable relation to the waiting time for a delay of 2 hours for flights under 1500km, 3 hours for flights between 1500km and 3000km and 4 hours for all other flights depending on airport facilities. For a delay of over 12 hours or where an overnight stay is necessary they will provide overnight accommodation if possible. If any delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your trip cost only. This does not extend to any reimbursement of other elements of your trip cost.
Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. We may offer assistance due to our relationship with the relevant Embassy or Consulate. But issuing visas are not our responsibility. You will receive a full refund minus the visa fees if we assist and you do not receive the visa.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements.
Health and medical advice: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible.
Travel Insurance: You should purchase travel insurance for your journey. Should you require, we can offer some recommendations. Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you.
Transfers: Our Workshop/Trade Mission may include a transfer. The transfer times we give you are a rough guide and do not allow for local traffic conditions, or delays to incoming flights.
Special room requirements: If you have special room requirements, such as adapted rooms, we will request these from our supplier. Please note that these are subject to availability. Where we are unable to accommodate such requests, we will offer you a full cancellation at no cost, or alternative accommodation. Costs may vary for alternative accommodation, so you may need to pay any uplift in cost relating to this.
Fit to fly: It is your responsibility to ensure you are medically fit to fly. Please remember that this covers your whole journey, including the duration of the flight and also the period you may be waiting at, and in transit through, the departure and arrival airports, as well as possible unforeseen delays or diversions. If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey. We reserve the right to request a fitness to fly certificate. For more complex cases, you may need to complete a medical information form.
Severe Allergies: If you or a member of your party has a severe allergy, please let us know in advance - also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel.
Extra baggage due to medical conditions: If you have a condition, which may require you carrying extra baggage, please contact us for the appropriate allowance and cost.
Your accommodation and resort
How we grade accommodation: All the accommodation featured on our website and in our brochure has been carefully chosen to ensure that you are able to get the very best out of your trip.
Room types: When we refer to specific room, the room you will receive will usually be as described. Please note, however, that these are only standard definitions for guidance purposes only and that rooms are likely to vary by accommodation. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary.
Check-in/out: Check in/out times may vary. Generally, your accommodation will be available from 2pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). Should you wish to retain your room after the normal check-out time on the day of your departure, it may be possible to reserve the room for this purpose at the time of booking. However this will be on a “subject to availability” basis and may incur additional costs which would be payable locally by you.
Hotel/breakage deposits: The hotel may sometimes require you to leave a refundable breakage deposit on arrival (usually in local currency). This deposit will be fully refunded on your check out if no damage has been found in the accommodation. In addition, some hotels may require a credit card imprint or local currency cash deposit upon arrival to cover any ancillary spend in the hotel. Please note that you are responsible for all breakages in your accommodation and in the unlikely event of damage occurring, please notify us promptly so that we can ensure future guests are not prejudiced.
Due to the fall in demand in 'off peak' periods, it may be necessary for establishments, such as restaurants, to scale down their services or the size of some of their facilities. In some hotels recreational facilities such as outdoor pools/water sport activities may also be reduced or even closed. Similarly, during peak periods, establishments often experience full occupancy, which may result in a livelier atmosphere and slower service.
Advice regarding availability of facilities relating to COVID-19: Hotels (or any other types of accommodation) may have put in extra measures in connection with COVID-19. This could include things like wearing face masks, time slots for facilities and extra cleaning. As a result, facilities may be affected (which may include some facilities and activities being reduced or unavailable).
Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only.
The health and safety of our customers is our number one priority. We aim to ensure that your trip is as safe and trouble-free as possible;, however we need your help to achieve this so we ask that you take extra care while you are away.
Before undertaking any activity while on your trip, ensure that you’re adequately covered by the terms and conditions of your insurance policy.
CUSTOMER SERVICES & COMPLAINTS
At AVAS, we take every step to ensure an excellent customer experience. However should you feel the need to notify us about any aspect of your trip which did not meet expectations, please contact us by email. Complaints must be made within 28 days of your return. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly.